Refund policy
RETURNS, EXCHANGES AND REFUNDS
At Charlie Amelia, we want you to feel confident in every purchase. If an item is not quite right, you may request a change-of-mind return within 15 calendar days of delivery.
CHANGE-OF-MIND RETURNS
To be eligible for a change-of-mind return, the item must be returned:
• Unworn, unused and unwashed
• With all original tags attached
• In its original condition and packaging
• With a receipt or other proof of purchase
Once your return has been received and inspected, you may choose either store credit or a refund.
EXCHANGES AND STORE CREDIT
If you would like a different item, size or colour, we will issue store credit for the value of the accepted returned item.
Store credit will be issued after we receive and inspect your return. You can then use the credit to place a new order.
We cannot reserve replacement stock while your return is in transit.
REFUNDS
If you have changed your mind and do not wish to exchange the item or receive store credit, you may request a refund.
Once the returned item has been received, inspected and approved, the value of the item will be refunded to your original payment method.
Original delivery charges and return postage are not refundable for change-of-mind returns. Customers are responsible for arranging and paying for return postage.
HOW TO START A RETURN
Email returns@charlieamelia.com within 15 calendar days of delivery before sending your item.
Approved returns should be sent to:
Charlie Amelia – Returns
PO Box 1179
Runaway Bay QLD 4216
Australia
Items returned without first requesting a return may not be accepted.
EXCEPTIONS
Gift cards and sale items are not eligible for change-of-mind returns.
Items that have been worn, used, washed, altered, damaged after delivery, returned without their original tags, or returned without their original packaging are not eligible for a change-of-mind return.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please contact us as soon as possible if an item is faulty, damaged or incorrect so we can assess the issue and provide an appropriate remedy.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
The 15-day return period, original-packaging requirements and change-of-mind exclusions do not limit your rights where an item fails to meet a consumer guarantee.
REFUND PROCESSING
We will notify you once we have received and inspected your return.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since we approved your refund, please contact returns@charlieamelia.com.
EUROPEAN UNION COOLING-OFF PERIOD
If an order is shipped into the European Union, you may also have the right to cancel or return it within 14 days without giving a reason, subject to applicable law. The item must be returned in the condition required by law, together with proof of purchase.